Who do you ask for help if you aren't able to do something with online media or digital technology?
The Performance section measures participants’ practical digital skills across a range of real-life tasks. Instead of self-reports, these items test what people can actually do: for example, searching for reliable information, recognizing AI-generated images, protecting their devices, or using AI tools effectively. The items cover eleven areas of digital competence, from strategic and critical information skills to AI and generative AI skills, providing an overall picture of how well individuals can navigate today’s digital environment.
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Digital Problem Solving Competence involves knowing where to find help with digital challenges and understanding how to improve digital competencies.
Transactional Competence covers the ability to handle official online matters: managing government services, digital payments, healthcare arrangements, and document uploads.
Below you see 4 icons that can appear on a website. Which of the icons should you click on to know whether you can shop safely on an online webshop (for example with safe storage of personal data and a safe payment environment)?